Hexabet
Legal
Hexabet Terms and Conditions
The rules that govern your use of our site, written in plain language for players in Canada.
Why These Terms Matter
These Hexabet terms and conditions set out the agreement between us and anyone who visits or registers with our site. They cover eligibility, account conduct, how our content and game listings may be used, and what happens if a rule is broken. We ask every visitor to read them in full before creating an account, because using our site counts as accepting them.
We write these terms to be understood, not just legally correct. If a clause feels unclear, our customer support channel is the right place to ask before you proceed, rather than guessing at its meaning. Clarity here protects both sides of the relationship between a player and the site they choose to use.
Where a specific topic is covered more fully elsewhere, we link to that page rather than repeat it here. Our bonus types page, for instance, explains how promotional terms generally work across the category, and our faq page answers many day-to-day questions about using the site.
Eligibility and Account Rules
Who May Open an Account
Access to our site is limited to visitors who meet the minimum legal age in their jurisdiction, which in Canada is 19 and older. Anyone below that age is not permitted to register, deposit, or otherwise use our services, regardless of how the account was created. We reserve the right to request confirmation of identity and age where our terms require it, and an account found to belong to someone underage will be closed.
Each visitor may hold only one account with us. Registering multiple accounts, sharing login credentials, or allowing someone else to use your profile is against these terms and can lead to suspension while the matter is reviewed. We expect the details provided at registration to be accurate and kept up to date, since incorrect information can delay any request you make later, including account recovery.
Acceptable Use of the Site
Our site, including its text, game listings, and promotional pages, is provided for personal, non-commercial use. Copying pages, scraping content, or using automated tools to interact with our site is not permitted under these terms. We also ask that players treat our support channels respectfully, since abusive conduct toward staff is grounds for restricting access to an account.
Behaviour that attempts to exploit a technical fault, manipulate game outcomes, or interfere with other players' use of the site is treated as a breach of these terms. Where such activity is identified, we may suspend the account involved while we look into what happened, and any related winnings may be withheld pending that review.
Key Points at a Glance
- You must be 19 or older to use our site, in line with the legal age in Canada.
- One account per person; shared or duplicate accounts are not permitted.
- Account details must be accurate and kept current.
- Automated tools, scraping, or copying of site content is not allowed.
- Attempts to exploit faults or manipulate outcomes breach these terms.
Changes, Suspension and Closing an Account
We may update these terms from time to time to reflect how our site operates or to meet a legal requirement. Where a change is significant, we aim to make it visible on the site so returning players are not caught unaware. Continuing to use our site after an update takes effect means the revised terms apply to you.
An account can be suspended or closed where these terms have been breached, where we are asked to do so by a relevant authority, or at a player's own request. If you wish to close your account or take a break from our site, our responsible gambling page outlines the kind of controls generally available across the category, and our support channel can guide you through the specific steps for your account.
Nothing in these terms is intended to override a right you hold under the law of your own province or territory. Where any part of these terms conflicts with a mandatory legal protection, the legal protection takes precedence, and the remaining terms continue to apply as written.
How These Terms Relate to Other Pages
These terms work alongside our other policy pages rather than repeating them. Our cookie policy explains how we handle small data files stored in your browser, and our privacy policy covers how account information is handled more broadly. Reading each policy in context gives a fuller picture than any single page on its own.
If you access our site from a mobile browser, the same terms apply as they do on desktop; our mobile casino page describes how browsing the site on a phone generally works across the category. Game rules themselves, including anything shown at our live dealer tables, sit under these same terms as the baseline agreement for using the site.